Terms
Product availability and shipping time
In Stock - 1 day
Available between 3 to 7 days
Unavailable 2 to 4 weeks
Time shown in utility days.
The stock products are available in our warehouse, other are ordered to our suppliers to satisfied existing orders, and subjected to supplier stock availability.
Shipping cost
The website will calculate automatically the shipping cost for your country, based on the weight of your order, if the shipping method is not showed, please contact us.
Clients are advised to check the orders at arrival, and refer immediately any damage to the transport company and us, so we can action the cargo assurance.
Lamp bulbs, aquariums and glass products ship at client own risk.
Clients are notified by email on the shipping day and are provided with the order tracking number by email.
ACCEPTED PAYMENTS
Paypal or Credit cardsAt the end of the order, you will be redirected to paypal payment gateway page where you should login to your paypal account or choose credit card payment.
*We do not keep credit card information, all transaction is secured and handled by paypal.
In case of doubt haw to make the payment, please contact us by phone or email.
Reserves
Images showed may not represent exactly to the product, colour and size, being the best possible representation of the product.
We can not be held responsible for typing errors.
All promotions are limited to the available stock.
Warranty
All products are covered by legal warranty against factory malfunction, transport costs are responsibility of the client for the return and ours for the new delivery. The client should request the warranty by email, providing all the information needed, it is absolutely necessary that client conserve the invoice documents to grant the warranty.
Returns
Clients can return the products until 14 days from the delivery day, since: Products returned maintain all the original conditions, manuals, etc. The product value will be returned as a credit to spent on shop products.
Please note that shipping fees are the client’s responsibility, except if the product does not conform to the description of said product (the client is responsible for any damage done during the shipping of the returned goods).
SPARE PARTS returns will not be accepted.
Clients should be aware of local contries customs policy, we are not responsible by returns in these circunstances .
Law and jurisdiction
In all questions that are not regulated by the present terms, is applied the Portuguese law.
In case of dispute, in the interpretation of the present terms the courthouse competent for this matter is the Póvoa de Varzim, Portugal courthouse with express renutiation to others.
